Health Club Staff

What Do Health Club Members Expect Staff To Know

The fitness industry is intensely competitive and owning a health club or a fitness gym is a great challenge. Keeping your club with the trends in the fitness industry is critical for staying on top of your game.

Fitness, like any other sector, is affected by broader consumer behaviors. With that, it is necessary to understand your members’ expectations of your health club. Therefore, let us begin by examining consumer requirements and their impact on gym members’ expectations.

Standard For Fitness

Ask any health club member what they expect their staff to know, and they’ll likely tell you they expect your business to be a model that sets the standard for fitness. That means that each member of your staff must know the details of every program offered to them. Therefore, you need to think through exactly what your fitness industry expects of you before opening your doors.

Health And Fitness Matters

One thing you will most likely learn is that health club members expect staff to know health and fitness matters. It is not a secret. The industry catering to this sector has spent many years ensuring that their health club members are kept well informed. As a gym owner, you need to know what they expect from the staff and what it takes to make the club successful.

Fitness Program

The fitness program you want to offer must be decided. Once you know what to do with health club members except for your staff, you can develop your program around that idea. While some fitness program members are looking for a simple solution to staying healthy, other fitness program members demand a much more unique type of training.


Another thing you need to decide on is what do health club members expect from their instructors. For example, will they be solely responsible for demonstrating weight loss techniques, or will your instructors also instruct yoga and Pilates? What kinds of classes can you offer that will appeal to the fitness program of each member?  

Staff Members

As club members exercise and reap the program’s positive effects, they will ask what these staff members expect from you. For example, some staff members are more outgoing and social, while others are more reserved and focused. The key is to identify which staff members will act as an extension of you and work best under a unique management structure. 

Safety and Convenience

When people come to a health club, they expect to find a place where they feel safe and convenient. It is the only impression that your clients will have of your business. When you have an excellent reputation, this can lead to repeat business. People want to select the exercise and plan that is best for them. They now want these choices to be accessible both on-site and online in a secure and convenient environment.


Today’s gym members have high expectations; they want more choice and comfort during uncertain times. Of course, there is no “right” answer to what health club members expect. It comes down to each person’s goals and the style of business that you operate. For some people, it doesn’t matter what their instructors look like or what their routines are because they want to get results without having to sweat it out in the gym.

Industry-leading facilities use Jonas Fitness’ gym management software because of its dependable innovation and helpful support. Contact us now to get helpful guidance and a free software demonstration.